Frequently Asked Questions.

We have saved you the hassle of having to ask! Please find below the most common questions we at Insomnia Tabs are asked on a daily basis. If you have any additional queries or concerns please do not hesitate to ask us!

FAQ Question

How do I place an order?

To make an order head over to the “Products” page and add your desired item(s) to your basket. From here you can go either visit the “checkout” page or select the cart icon in the header of your screen. Follow the on screen prompts to pay for your order and check your  e-mail for order confirmation and personal invoice. Always use the order number as your reference which will be shown on screen at checkout and on your invoice to save delays.

FAQ Question

How does payment and shipping work?

Our convenient secure payment method is direct bank transfer also known as “wire”. We will be notified once the payment has been received in our account. Your order will then go from “On Hold” to “Processing”. If you don’t have an update from us regarding your order within 12 hours (weekdays) please contact us via the “contact us” page to stop the order being delayed. Once payment is confirmed we will dispatch your order the very same day before 3:00pm GMT (weekdays only).

FAQ Question

Is my order and payment information secure?

Yes, we never reveal any customer or banking information to any third party. We respect our customers privacy and your security is also our priority. You will notice the “https” and padlock icon in the URL bar, this ensures that all sensitive data processed is secured, protected and removable at request.

FAQ Question

Are these products safe to use and genuine?

Yes, these products are tried and tested throughout the UK and Europe by many pharmacies, healthcare professionals and are always in known brand packaging. Unless otherwise stated as generic, all products sold by Insomnia Tabs adhere to strict UK & EU pharmaceutical regulations and legislation’s. Please ensure that the medicine you require is safe to administer with any outstanding health issues, allergies, addictions or prescriptions (including over the counter medication).

FAQ Question

What is the returns policy?

Please refer to the policies page for full returns policy, below is an excerpt. We strictly operate a refunds policy on all orders. If your parcel has’t been delivered due to our error or if we have sent you the wrong product by mistake you will be entitled to either a full refund or return. 

FAQ Question

What is the refunds policy?

Please refer to the policies page for full refunds policy, below is an excerpt. We strictly operate a returns policy on most of our orders. If you have received an incorrect product please notify us via e-mail: orders@insomniatabs.com or alternatively any other contact method listed on our “Contact Us” page.

FAQ Question

What is the privacy policy?
Our privacy policy is displayed and is only relevant at the final stage of the checkout process. More details of this can be found on our “Policies” page.

FAQ Question

What is your cookies policy?
You will see our cookie notice at the bottom of every page until accepted. This is to comply with current EU law and the full cookies policy can be found on our “Policies” page.